FREQUENTLY ASKED QUESTIONS

How long does delivery take?

 

Orders are usually processed within 1–2 business days. Delivery times vary by location:

  • India: 3–7 business days

  • International: 7–14 business days
    You’ll receive a tracking link once your order has been shipped.

Do you offer free shipping?

Yes! We offer free shipping pan India and on all orders above $150.

Can I track my order?

Absolutely. Once your order is shipped, we’ll send you a tracking number via email or WhatsApp so you can follow your package every step of the way.

What happens if my package is delayed?

While we work with reliable courier partners, delays can occasionally happen due to weather, customs, or remote delivery locations. If your order is delayed, our support team is happy to assist you.

What materials are used in your jewelry?

All our jewelry is crafted using 100% Sterling Silver (925) as the material. Some of our designs are finished with 18 Karat Gold Plating for a luxurious look and added durability.

Are your gemstones natural?

Yes. We proudly use natural, ethically sourced gemstones in Gemstones collections. Each stone is carefully selected for its quality, color, and brilliance. Product descriptions clearly mention the gemstone details for every piece.

Do you provide authenticity or quality assurance?

Yes. We stand by the quality of our craftsmanship and materials. Our team performs strict quality checks on every piece before shipping to ensure it meets our standards.

How should I care for sterling silver jewelry?

To keep your jewelry looking beautiful:

  • Store in a soft pouch or airtight box when not in use

  • Clean gently with a silver polishing cloth

  • Avoid direct contact with moisture and cosmetics

Will the gold plating fade over time?

Our 18K gold-plated jewelry is finished with a high-quality protective coating to help maintain its shine. However, like all plated jewelry, gentle care is recommended:

  • Avoid water, perfume, and harsh chemicals

  • Store in a dry, closed jewelry box

  • Remove before sleeping or exercising

How can I tell if my jewelry is genuine sterling silver?

Most of our pieces are stamped with a “925” hallmark, which confirms the purity of the sterling silver used.

Is your jewelry safe for sensitive skin?

Yes. Our sterling silver jewelry is nickel-free and hypoallergenic, making it suitable for most sensitive skin types.

Will the jewelry tarnish or fade?

We use long-lasting finishes and protective coatings to maintain shine and color. To extend the life of your jewelry, we recommend:

  • Avoiding water, perfume, and harsh chemicals

  • Storing pieces in a dry, closed box when not in use

Do you offer gift packaging?

Yes! We provide beautiful gift-ready packaging for all orders. Premium Box, soft Pouch for keeping jewelry safe, and cleaning cloth comes free. You can also include a personalized message at checkout for a FREE Gift Bag.

Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of placing the order. After this time, the order may already be processed or shipped.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact our support team to start a return. Here is the Return policy