Is this real silver or will it turn green? Real. Every piece is BIS Hallmarked 925 sterling silver — independently verified by a government-approved assay office. 925 silver is the same standard used by Tiffany & Co. and Pandora. Not costume jewelry. Not plated over cheap metal. Real silver that lasts years, not weeks.
Is it safe for sensitive skin and children? Yes — SGS lab tested and certified nickel-free, lead-free, and cadmium-free. Meets US CPSIA, EU REACH, and UK safety standards. Safe for ages 3+ and sensitive skin globally.
Will the gold plating wear off quickly? Our 18kt gold plating is applied over solid 925 silver base — not cheap alloy. With normal care it lasts 1-2+ years. And even when it fades, real silver underneath retains its value forever.
I'm ordering internationally. How long will delivery take? USA & Canada: 7-10 working days UK: 7-12 working days Australia & rest of world: 10-14 working days All orders fully tracked. Free worldwide shipping — always.
I'm in Europe. Can I order from Silk Jewels? Yes — and even better! European customers can shop directly from our sister store www.silkjewels.ie — based in Ireland, shipping within Europe. Benefits include next day delivery within Europe, Irish Hallmarked silver with maker's stamp AS, no customs or import delays, and same Silk Jewels quality — faster in your hands.
Will I have to pay customs or import duties? Our prices include applicable taxes and duties. No hidden charges at delivery. What you see at checkout is what you pay — nothing more.
Is the packaging actually gift-ready? Zero wrapping needed anywhere in the world. Every order arrives in a luxury gift box with anti-tarnish pouch and cleaning cloth — ready to give the moment it arrives.
What if I don't like it or it doesn't fit? 30-day returns from delivery date, no questions asked. Contact us on WhatsApp — we respond in under 5 minutes, 7 days a week. Note: earrings cannot be returned for hygiene reasons, but we will always make it right.
Why should I trust a Silk Jewels? India is the world's largest jewelry manufacturing hub — the same country that supplies diamonds and silver to Tiffany, Cartier, and luxury brands globally. Silk Jewels is GJEPC government verified, SGS safety tested, BIS hallmarked, and Etsy verified. Founded by Ritika Gupta — a jewelry expert who personally selects every piece. Not a warehouse. A real person behind every order.
How do I care for my silver jewelry? Store in the anti-tarnish pouch provided. Avoid perfume, chlorine, and saltwater. Wipe gently with the cleaning cloth after wearing. Your jewelry will stay beautiful for years.
What currency will I be charged in? You can select USD, EUR, GBP, or INR at checkout. Your bank may apply a small conversion fee — this is standard for international purchases and not charged by us.
