We want you to feel confident shopping with us. If for any reason you are not satisfied with your jewellery purchase, you can request a return within our return window. Please review the guidelines below to ensure a smooth process.

1. Return

✅You have 14 calendar days from the date you receive the item to cancel your purchase for any reason — including if you simply change your mind.
✅ Condition: Items must be returned undamaged, unworn, in original packaging, with all tags and accessories attached.

⚠️ Important Note on Earrings: For hygiene reasons, we cannot accept returns on earrings (unless defective).

No returns on Customized/made to order(Precious Gemstones collection)

2. How to Return/Cancel

To cancel an order within the 14-day cooling-off period, you must inform us in writing before the period expires. You can do this by:

Email : contact@silkjewel.com

Subject: “Order Cancellation – [Your Order Number]”

📦 Returning Items :

  • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.

    Deductions for Missing or Damaged Items: If accessories are missing or the item shows signs of wear, damage, or alteration, the refund amount may be adjusted accordingly.

3. Refunds

  1. Refunds are issued to your original payment method within 14 business days after we receive and inspect the item.
  2. Non-Refundable Items: Custom/Made to order items are final sale.

4. Gemstone Collection – Made-to-Order Items

Made-to-Order Gemstone Collection (Non-Returnable)

Our Gemstone Collection consists of rare and high-value items that are offered strictly on a made-to-order basis. These products are sourced, created, or finished specifically after an order is placed and are not held as regular stock.

By placing an order for a gemstone item, you acknowledge and agree that the product is made-to-order and excluded from standard returns.

5. Sale items

Sale items may be returned within the 14-day statutory cooling-off period only.
Returns outside this period are not accepted for sale items.

Gift Returns

If you received the item as a gift and have proof of purchase, you are entitled to the same return rights as the original purchaser.

Need help?

 Contact us here for questions related to refunds and returns.